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Importing members

We can manually assist customers looking to import members from other community or marketing platforms.

To import members manually, you will need to provide us with a CSV file that includes:

  • The email address for the member.
  • The full name for the member, optional but highly encouraged.

Any email address should be verified, and you must have received the content of the member to opt-in to your community.

As members log in to your community using a passwordless link sent to their email address, no password or other account data is required to import members.

Please contact us to discuss a manual import of members.

Supported platforms

A non-exhaustive list of platforms that support exporting member data in the format we require, include:

  • Slack
  • Mailchimp
  • Discourse
  • HubSpot
  • Salesforce
  • SendGrid
  • Shopify
  • Klaviyo

If you are unsure how to export member data from a platform you are using, please contact us and we will help.

Ask in our community

Question not answered? Ask us and other customers in the Hall customer community.

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Contact support

Message our support team privately to discuss anything specific to your organization.

Contact support