Learn best practices for engaging customers, fostering meaningful interactions, and leveraging your customer community to improve retention and advocacy.
Learn about the 5 core types of communities organized around their unifying purposes: communities of interest, practice, place, action, and circumstance in this comprehensive guide.
Learn how to launch and grow a thriving B2B customer community that reduces support costs, drives product adoption, improves retention and provides valuable feedback.
Learn how to create an engaging Discord onboarding experience that welcomes new members, boosts retention, and sets your community up for long-term success.
Learn how community engagement platforms help businesses build thriving customer communities that improve retention, reduce support costs, and drive growth.
Discover the power of gamification to engage and motivate your online community, and learn best practices for designing an effective gamification strategy that boosts participation, fosters healthy competition, and strengthens community bonds.
Learn proven strategies to migrate your online community to a new platform successfully, boost engagement, and unlock growth opportunities.
Discover the key elements and actionable steps to build a thriving community culture that fosters belonging, engagement, and impact to cultivate something extraordinary.
Discover top tools for managing Slack communities: onboarding, engagement, events, automation, integrations, and knowledge management.
Learn how to create and grow a thriving Slack community with our comprehensive guide. Discover setup tips, engagement strategies, and management best practices.
Learn how to register and set up a .community domain for your online community, customer portal, or local group website.
Learn how to export Slack conversations and data for compliance, analysis or backup. Understand Slack’s export capabilities and limitations.
Discover the power of online communities. Learn what they are, how they differ from social networks, key benefits for members and companies.
Learn how to install the Discourse forum platform on your own server, including detailed prerequisites, configuration steps, and troubleshooting tips.
Learn how brand communities foster loyalty, provide insights, and drive engagement. Discover the benefits and strategies for building a thriving community around your brand.
A community of action is a group united to create tangible change and impact around a shared purpose through collective efforts and diverse contributions.
A community of circumstance is a group united by shared life situations or unplanned events, providing mutual support and understanding as they navigate common challenges together.
A community of interest is a gathering of individuals connected by a shared passion, hobby or pursuit, coming together to explore their common enthusiasm through knowledge exchange, social connection, and a sense of collective identity.
A community of place is a group united by geographic location, fostering a shared identity, social connections and collective responsibility for the needs and future of their local area.
A community of practice is a group united by a shared craft, profession or domain of expertise, interacting regularly to learn from each other, collaborate and evolve their skills and knowledge.
Must-read books packed with comprehensive frameworks, inspiring case studies, and indispensable advice from respected community building experts, equipping you to cultivate vibrant online communities that drive customer loyalty, innovation, and business growth.
Carrie Melissa Jones and Charles Vogl provide a practical blueprint for creating authentic communities where members feel a sense of belonging, sharing strategies and case studies on how organizations can leverage community in an era of increasing loneliness and disconnection.
24 creative tactics to boost engagement in online communities: behind-the-scenes content, expert Q&As, virtual coworking sessions, community cookbooks, member-taught micro-courses, and more unexpected ideas for sparking meaningful connections.
Learn how customer communities help companies build strong customer relationships, increase product adoption, and drive business growth.
David Spinks presents a comprehensive and practical roadmap for creating communities that drive tangible business results, offering frameworks for aligning community strategy with revenue-driving objectives.
Jono Bacon provides a compelling roadmap for harnessing the untapped potential of communities to dramatically grow customer loyalty, drive innovation, and increase business value, sharing proven frameworks and wisdom from his years of experience.
Richard Millington presents a comprehensive, data-driven guide for creating flourishing online communities, drawing on his extensive experience as the founder of FeverBee.
Richard Millington tackles the challenge of creating brand communities that aren’t just lively, but truly indispensable, providing a pragmatic framework for driving high-impact member behaviors that generate real business value beyond vanity metrics.
Despite being published over a decade ago, Buzzing Communities remains an essential read for cultivating thriving online communities, offering timeless principles and strategies.
Explore the pros and cons of using Slack for building customer communities, including pricing limitations, feature comparisons, and considerations for long-term success.
Discover how Slack has evolved as a platform for building customer communities, its benefits, challenges, and why companies choose it over dedicated community platforms.
Discover the history and importance of Community Manager Appreciation Day, and learn how to celebrate the unsung heroes who keep online communities thriving.
Unify your community support channels in just 5 minutes