Customer Success Manager

What you’ll do

• Serve as the primary advocate for our customers, ensuring they achieve their goals through effective use of our platform
• Share your expertise to help customers understand industry trends and implement strategies that drive measurable growth
• Analyze customer usage data to deliver personalized recommendations that solve specific challenges and unlock additional value
• Collect and articulate customer feedback to our product and engineering teams, directly influencing our product roadmap and feature development
• Build and nurture strong customer relationships through proactive communication, timely issue resolution, and strategic guidance

Your background

• Exceptional relationship-building skills with a natural talent for understanding and addressing customer needs
• Knowledge of or genuine interest in conversational AI platforms and their application in business contexts
• Strong communication abilities that enable you to translate complex technical concepts into accessible insights
• Experience working in B2B SaaS environments with an understanding of the customer success lifecycle
• Technical aptitude that allows you to effectively collaborate with both customers and engineering teams
• Proactive problem-solving mindset with the ability to anticipate challenges before they arise

Why join us

We’re building something special from the ground up, and we’re looking for people who want to be part of this journey. We’re backed by Blackbird Ventures, Australia’s largest venture capital fund who’ve invested in successes like Canva and SafetyCulture. This means we’ve got the funding and runway to make our product vision happen and grow our customer base. We’re early days, but we have the ambition to build an enduring company that matters.

You’ll make an immediate impact from day one, helping shape what we’re creating and where we’re going. This isn’t a role where you’ll be a small cog in a massive corporate machine. You’ll work across different areas and feel the real satisfaction of building something meaningful from scratch.

This role is perfect for someone who loves small, high-trust teams. If you’re tired of places where endless meetings and bureaucracy kill your motivation, we offer a chance to actually enjoy work again. As an early-stage startup, we haven’t figured everything out - and that’s the point. You should be comfortable (and excited) with the messiness that comes with building something new as we figure out our product, find customers, and scale things up.

For people who get the unique opportunity of joining an early-stage startup, nothing else really compares. The first few people who join us will have incredible opportunities to learn and grow, make a real impact, work with a tight team that shares the same goals, and get a meaningful stake in our future success.

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We believe the best companies are built from diverse teams. We are committed to diversity and inclusion in our workplace. We welcome (and encourage) applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disabilities, and people from the LGBTIQ+ community. Reasonable adjustments are available during the recruitment process, please let us or our recruitment partners know.