Unify community support and empower customers to find answers and get help across any channel.
Connect your existing community knowledge and context from official documentation for customers to self-serve answers with powerful AI-backed federated search.
Turn community questions into a public knowledgebase, fully searchable by customers and optimized for SEO.
Bring together all the knowledge from where customers ask questions to drive self-serve support.
Empower customers to search for answers from Discord discussions, and ask new questions from your branded community hub.
Questions asked in Discord channels are automatically synced back to your community hub enabling customers to easily search and find answers self-serve.
Discuss, reply, and answer questions from within Discord with full conversation syncing between your Discord server and community hub.
Provide instant answers to customer questions using community knowledge with AI-enabled context.
Efficiently scale your support function to thousands of customers.
See exactly what questions customers are asking, quantify community support deflection, understand CSAT, and track cost savings.
Community knowledge is optimized to perform in search results, giving customers answers where they look first – in Google.
Outdated knowledge automatically decays to become less visible, helping customers only see the most accurate and relevant answers.
Knowledge compounds to fuel more self-service as customers who can’t find answers contribute questions back to the community.
Every function benefits from establishing a community support channel.
Provide customer support in public and build a knowledgebase that drives self-service and reduces ticket volumes.
Make community the support channel for low-value customers, and reallocate headcount to higher-value, enterprise customers.
Cost-effectively provide support to thousands of users in freemium, open-source, and consumer business models.
The world’s fastest growing startups drive customer self-service with community support.
Unify your community support channels in just 5 minutes