Customer self-service community support forum

Find answers from community knowledge

Connect your existing community knowledge and context from official documentation for customers to self-serve answers with powerful AI-backed federated search.

Ask a question or describe your issue…

New question

Make Discord and Slack knowledge discoverable

Turn community questions into a public knowledgebase, fully searchable by customers and optimized for SEO.

Unify community channels in the one place

Bring together all the knowledge from where customers ask questions to drive self-serve support.

Find answers from Discord and ask questions from your community hub

Empower customers to search for answers from Discord discussions, and ask new questions from your branded community hub.

Sync new questions with your Discord server

Questions asked in Discord channels are automatically synced back to your community hub enabling customers to easily search and find answers self-serve.

Reply and resolve questions from within Discord

Discuss, reply, and answer questions from within Discord with full conversation syncing between your Discord server and community hub.

community.commit.app

Screenshot of the Discord integration channel

community.taxpal.com

Screenshot of the Slack integration channel

forum.protocol.io

Self-serve answers from community knowledge

Provide instant answers to customer questions using community knowledge with AI-enabled context.

Increase self-service and scale support

Efficiently scale your support function to thousands of customers.

Measure the impact of community on support metrics

See exactly what questions customers are asking, quantify community support deflection, understand CSAT, and track cost savings.

68%

questions deflected

17,380

hours saved

$103,428

cost savings

CSAT

Drive self-service from Google with SEO pages

Community knowledge is optimized to perform in search results, giving customers answers where they look first – in Google.

Typebot Community

Server error when uploading large files

I’m encountering a server error when I try uploading large files to the upload endpoint. Is there any way to resolve to workaround this issue?

6 answers

Community knowledge that’s always up-to-date

Outdated knowledge automatically decays to become less visible, helping customers only see the most accurate and relevant answers.

Inactive

Last updated 3 weeks ago

Outdated

Locked

Last updated 2 years ago

A knowledgebase that automatically grows and gets smarter with time

Knowledge compounds to fuel more self-service as customers who can’t find answers contribute questions back to the community.

New question

Context created

Solution found

Knowledge saved

Why community-powered support works

Every function benefits from establishing a community support channel.

Move from private tickets to a public support channel

Provide customer support in public and build a knowledgebase that drives self-service and reduces ticket volumes.

Redirect low-value customers to community

Make community the support channel for low-value customers, and reallocate headcount to higher-value, enterprise customers.

Scale support for high-volume business models

Cost-effectively provide support to thousands of users in freemium, open-source, and consumer business models.

Trusted by the best to scale their support capacity

The world’s fastest growing startups drive customer self-service with community support.

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The integration with Discord helped customers answer their own questions while also creating a knowledgebase of help content that our customers now can discover through Google.

Developer Advocate

with 5,000+ Discord users